Refund Policy

For an informed purchase, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

As an operating standard, start the request through support@touchlandlife.shop. After approval, Touchland supplies a prepaid label or another arrangement that leaves the customer with no return-shipping charge. The store pays that cost for approved no-reason returns and exchanges as well as damaged, defective, incorrect, or incomplete orders.

For a straightforward customer experience, the no-reason program excludes personalized products, clearance and Final Sale items, gift cards, and intimate or hygiene-sensitive goods once opened. These exclusions do not reduce a customer's rights when an item arrives damaged, defective, wrong, or incomplete.

As a published store practice, once authorized, pack eligible goods securely with included parts and the original packaging where reasonably available. We inspect the return and send an approved refund back to the original payment method, with posting normally completed by the financial institution in 5-10 business days.

In day-to-day application, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 7806 S Wolcott Ave, Chicago, Illinois, 60620, United States

Refund and exchange support: support@touchlandlife.shop or 9014510152, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: Touchland
Contact email: support@touchlandlife.shop
Phone: 9014510152
Physical address: 7806 S Wolcott Ave, Chicago, Illinois, 60620, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)